Service Excellence

Improve your management systems for better organisational performance.”

We help SMEs in the service industries (e.g. food & beverage, retail, healthcare and transport) to embark on service excellence projects to gain a deeper understanding of customer needs and their buying decision processes across the various touch points in order to improve overall customer experience.

Our CDG Supportable Activities

Our service excellence project encompasses the following areas:

  • Understanding of customer needs and/or journey (e.g. customer journey mapping)
  • Service process redesign
  • Service gap analysis and benchmarking
  • Building a service innovation culture (e.g. ideating through a structured framework)
  • Adoption of technological solutions to gather customer insights (e.g. data analytics solutions)
  • Preparation for Singapore Quality Class with Service certification